Following the briefing from the Prime Minister on Saturday 31st October 2020, we have now reviewed the rules regarding working during the newly announed November lockdown. The rules state that whilst our retail outlets must close as they are classed as non-essential, we are still permitted to operate and perform construction and installation work as long as the correct COVID protocols are followed. All our office staff will remain working so are able to assist with all queries from sales enquiries to aftersales. Pleased be assured that all our operatives who visit your properties have been fully briefed in all aspects of the COVID guidelines issued by the Government. All personel have een issued with all appropriate PPE including masks, gloves, hand sanitiser and surface cleanser to ensure their visit poses as minimal a risk as possible. Your safety, as well as that of our operatives is our top priority and with this in mind, we will now be contacting all our customers within 48 hours of their forthcoming installation to perform a pre-installation COVID assessment. This will comprise of a brief list of questions we need answered before we can attend your property. It will also give you the opportunity to ask any questions you may have.
We would like to thank all our customers again for their patience and understanding during these extraordinary times and look forward to help you improve your homes again.
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