About us

FAQs

• Can I speak with someone as I’d prefer to deal with a human?

  Whenever you contact us, you will be dealing with a human being, not a chatbot or ‘intelligent’ phone system. Only a human can give you piece of mind that any query you may have is answered properly.

• How & who do I pay?

  When your contract is drawn up , our payment terms are right next to where you sign and are clearly stated so there is no misunderstanding later on. We like to keep things as simple as possible so usually ask for a 20% deposit for windows, doors and roofline and nothing else is payable until your new products have been installed in your home and you’re completely happy. For larger projects we usually ask for a 10% deposit and a stage payment as the project progresses leaving an agreed balance due on completion. Any representative of the Company is authorised to collect payment on behalf of the Company. You can pay by cash, personal or building society cheque, credit or debit card. We have the facility to accept card payments over the phone direct to our finance department should you prefer. Please note that we can only accept credit card payments up to the value of £2,500. All our fitters can issue receipts and will issue your 10-year guarantee upon receipt of payment. You can also pay by direct transfer. Our bank details will be on your invoice.

• What time of day do you start work?

  We aim to start work between 9.00am and 9.30am on the first day of installation. If your
  installation runs into two or more days, the team(s) will be onsite anytime from 8.00am onwards. Daily finishing times are dependent on the time of year. These range from 3.30pm in the winter to 6.00pm in the summer. We will of course, make specific arrangements should you require these.

• Will my new products be protected by a warranty?

  All our products come with an Amazon 10 year warranty. This means that if you have any issue in that period, you can be assured that a phone call or email into the office will be all that’s needed to get the issue resolved. This is backed up by an external warranty from the Consumer Protection Association so you have complete peace of mind that your products are covered for the full 10 years

• How can I be assured I’ll get the best service?

  We are all human and we will never be able to meet all our customer’s expectations all of the time. We would be wary of any company or any person that said they could. What really matters is how any issues are dealt with and that’s where our wealth of experience comes into play. The team in the office will strive to rectify any issues as quickly as possible so that you can get on and start enjoying  the many years you will have with your new products.