Conservatory Roof Replacement Surrey

FAQs

• Do I need planning permission for my Guardian Roof?

  The same rules apply to guardian roof extensions as for conservatories.

  If we are replacing your glass roof with a solid roof, you do not require any further permission from the local authority.

• I’m looking for a replacement conservatory roof, but are you local to me?

  Being specialists in conservatory roof replacements we understand the importance of speaking with expert installers and visiting a showroom to see tiled conservatory roofs in person. Our purpose-built showroom is located in Fleet, just off the M3, however we provide conservatory roof replacements all across Hampshire, Berkshire and Surrey.

• What time of day do you start work?

  We aim to start work between 9.00am and 9.30am on the first day of installation. If your
  installation runs into two or more days, the team(s) will be onsite anytime from 8.00am onwards. Daily finishing times are dependent on the time of year. These range from 3.30pm in the winter to 6.00pm in the summer. We will of course, make specific arrangements should you require these.

• How can we guarantee the thermal perfomance of our solid roof?

  Our solid roof system has been subjected to independant thermal analysis which takes into account the entire roof assembly, including cold bridging, to give a true U-value as required by building regulations. Cold bridging has a major impact on U-value and if not taken into account, will reduce thermal performance.

  Many roof conversions state similar U-values or better to ours, but these are theoretical unless he entire assembly has been thermally tested. If in doubt, ask!!

• How & who do I pay?

  When your contract is drawn up , our payment terms are right next to where you sign and are clearly stated so there is no misunderstanding later on. We like to keep things as simple as possible so usually ask for a 20% deposit for windows, doors and roofline and nothing else is payable until your new products have been installed in your home and you’re completely happy. For larger projects we usually ask for a 10% deposit and a stage payment as the project progresses leaving an agreed balance due on completion. Any representative of the Company is authorised to collect payment on behalf of the Company. You can pay by cash, personal or building society cheque, credit or debit card. We have the facility to accept card payments over the phone direct to our finance department should you prefer. Please note that we can only accept credit card payments up to the value of £2,500. All our fitters can issue receipts and will issue your 10-year guarantee upon receipt of payment. You can also pay by direct transfer. Our bank details will be on your invoice.

• Will my new products be protected by a warranty?

  All our products come with an Amazon 10 year warranty. This means that if you have any issue in that period, you can be assured that a phone call or email into the office will be all that’s needed to get the issue resolved. This is backed up by an external warranty from the Consumer Protection Association so you have complete peace of mind that your products are covered for the full 10 years

• Why is our roof structure made from aluminium?

  After months of testing our solid roof system with various materials, a superior lightweight aluminium frame was chosen due to its high performance structural properties. Many roof systems use timber which weighs significantly more, putting additional stress on your existing conservatory walls. Timber is also prone to shrinkage and is often cut to size on site unlike our solid roof which is manufactured and pre-assembled under quality controlled factory conditions.

• Snagging?

  Snagging is the term used to describe the finalisation of your new conservatory or solid roof in terms of completing any outstanding minor works such as trims, skirting boards , trimming and sealing. Towards the end of your installation, when all the trades have completed their work, our installation manager will make an appointment with you to come an inspect the installations and make a list with you for any outstanding items that may need attending to by our dedicated snagging engineer.

• Will my conservatory be able to take the weight of a new solid roof?

  Our solid roofs have been sepcifically designed with weight in mind and whilst slightly heavier than a glass roof, they will not be so heavy that your existing foundations will have to be altered. Our solid roofs have been desgned and engineered to replace your entire existing roof. Some conversion systems overclad your existing roof which was never designed to carry additional weight.

• What happens if its raining on the day of my roof replacement?

  If we are replacing your roof, you will probably have finished flooring beneath where we will be working. This will always be protected with heavy duty plastic but if it is raining heavily on the day, we will usually postpone the installation and wait for a dryer day.

• Will you dispose of my old roof?

  We will not only dispose of your old roof but will recycle it as much as we can in terms of PVC, glass and aluminium.

• How will I know what’s happening and when?

  Shortly after your fitting team commences your roof installation, you will receive schedule of follow on trades from our building department manager. This will detail when any plumbers, electricians, carpenters and plasterers will be attending your property to perform their work. Should you have any questions the office is only a call away to assist you.

• Will I need building regulations for my new Guardian Roof?

  As a guide, if we are building your garden room and leaving the existing doors between the new room and your house then, no, compliance with building regulations would not be required. If, as part of your installation, we are removing the doors to create an opening, or removing the doors and part of a wall to make the opening wider then yes, compliance with building regulations would be required. If they are we will liaise with your local authority on your behalf. If we are simply replacing your roof, you will receive a certificate confirming that your new roof is compliant with building regulations.

• Who are the Consumer Protection Association?

  We have been a member of the Consumer Protection Association for over 30 years and by being a member, it confirms that we have been / are:

  • Fully vetted

  • Highly skilled

  • Approved

  • Insurance protected

  • Competent

  • Validated

  CPA members are some of the most top-rated tradespeople in their chosen industry. Our members all fit strict and rigorous criteria, and only top-rated professionals with the best reputations can become members of the CPA. CPA accreditation is a testament to the quality of skills and trading practice standards that come with every project.  With an insurance back guarantee (IBG), deposit protection, and advice and support, working with a CPA accredited tradesperson is the best way to stay protected throughout the build and installation process and beyond.

• Why choose Amazon?

  There is a lot of competition out there when it comes to home improvements but if you do choose to buy from us, you will benefit from our wealth of experience and get to see how much we care about what we do. Not many companies can say they have been in this business for 35 years and have staff working for them for over 25 years. To be in business that long, we have to be good at what we do.

• I’ve read reports of condensation and mould with these types of roof. How is our roof different?

  In compliance with LABC/LABSS, our roof is ventilated. Slots in the ring and ridge beams allow air to flow freely throught the roof allowing any moisture to exit

• How long will it take to finish my Guardian Roof

  If the roof we are installing for you is a replacement of an existing roof, we will protect your existing floor and then remove your old roof and have the new roof weathertight on the same day. The roof is not finished at this point, just weathertight. If we are building a complete garden room from the ground up, from the first day that the builders arrive on site until the completion of the project should take a maximum of eight weeks. You will receive a schedule of works when we come to install your roof to let you know when the carpenters, electricians, plumbers etc will be attending your property. Bear in mind though that your new concrete screed could take longer to completely dry.

• Who will I be dealing with?

  From your original enquiry to the final installation you’ll be dealing with people who really care about what they do. We have all worked for the company for years and know what you , as a valued customer, expect from us and we try to exceed your expectations through every part of the process. We want you to be thrilled with what we have done so you can tell your friends and family about us.

• Can I speak with someone as I’d prefer to deal with a human?

  Whenever you contact us, you will be dealing with a human being, not a chatbot or ‘intelligent’ phone system. Only a human can give you piece of mind that any query you may have is answered properly.

• What is a tie bar and will I need one?

  A tie bar is a small plastic coated metal rod or a thin wire which spans the width of your roof at its widest point just above the ring beam above your windows. It is usually fixed on your roof only but sometimes, depending on the roof design, one end can be attached to a host wall of your home. It is designed to provide extra structural integrity to your roof but there are a couple of factors that determine whether one is required or not which are:

  Size of roof: The larger the roof, the more likely it is that a tie bar will be required as the forces on the ridge and side walls will be that much greater due to the extra weight.

  Geographical location: When your roof is designed and before manufacture, your postcode is used to determine where in the country your roof will be installed. If you are in an area that is historically subject to high snowfall, a tie bar may be required even on a smaller roof to bear the extra weight of the snow.

  If you have any questions about whether a tie bar is needed or not, please speak with our surveyor when he visits your home and he will be more than happy to help.

• What time of day do you start work?

  We aim to start work between 9.00am and 9.30am on the first day of installation. If your
  installation runs into two or more days, the team(s) will be onsite anytime from 8.00am onwards. Daily finishing times are dependent on the time of year. These range from 3.30pm in the winter to 6.00pm in the summer. We will of course, make specific arrangements should you require these.

• How will I know what’s happening and when?

  Shortly after your fitting team commences your roof installation, you will receive schedule of follow on trades from our building department manager. This will detail when any plumbers, electricians, carpenters and plasterers will be attending your property to perform their work. Should you have any questions the office is only a call away to assist you.

• Where will the materials go during the build?

  During the build we will need to have materials delivered, also one or more skips for waste. Our surveyor will discuss where we can place materials and the skips in the short term to cause as little inconvenience as possible. If you have no driveway space for materials, our surveyor will make the office aware so that relevant permits can be obtained to use verges and roadside kerbs temporarily.

• Where will the skip go?

  If there is space on your driveway we will put wooden boards down to protect the driveway surface and the skip will be placed on them. We will endeavour to place it in a place that causes the least disruption to your household. If there is no room on your driveway then we will obtain a skip license from your local authority to place the skip on the highway in front of your home.